Privacy Policy

Introduction

This Privacy Policy explains how btbet collects, uses, stores, and discloses information about users of our online casino and sports betting platform available at btbet.vu. We are committed to maintaining the trust and confidence of all our players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

By accessing or using the btbet platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our services immediately. This policy applies to all products and services offered under the btbet brand, including cricket betting, live casino games, slots, crash games, and any future services we may introduce.

Information We Collect

btbet collects several categories of personal information in order to operate our platform securely and deliver a high-quality experience to every player. The types of data we gather are detailed below.

Account and Identity Information

• Full name and date of birth (used to verify that you meet the 21+ age requirement).
• Email address, mobile phone number, and residential address in Bangladesh.
• Government-issued identification documents (e.g., NID, passport, driving licence) submitted during KYC verification.
• Username and encrypted account password.

Financial and Transaction Information

• Deposit and withdrawal records, including amounts in BDT, transaction timestamps, and payment method references (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved providers).
• Bonus and promotional credit history, including wagering requirement completion records.
• Betting history across cricket, slots, live casino, and crash game categories.

Technical and Usage Information

• IP address, device type, operating system version, and browser information.
• Session logs, click-path data, and time spent on each section of the platform.
• Cookie identifiers and similar tracking technologies as described in the Cookies section below.

How We Use Your Information

The personal information we collect is used exclusively to provide, maintain, and improve the btbet platform and to comply with our legal obligations. Specifically, your data is used to:

• Create and manage your account, including verifying your identity and confirming your eligibility to use our services (21+ players only).
• Process deposits and withdrawals through bKash, Nagad, Rocket, and other approved Bangladeshi payment channels.
• Deliver customer support, respond to enquiries, and resolve disputes in a timely manner.
• Send you important service notifications, account security alerts, and — where you have opted in — promotional communications about new games, bonuses, and seasonal offers (e.g., Eid and Pohela Boishakh promotions).
• Monitor platform activity to detect and prevent fraud, money laundering, underage gambling, and other prohibited behaviour.
• Analyse aggregated usage data to improve platform performance, personalise your experience, and develop new products and features.

Sharing of Your Information

btbet does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers and technology partners who assist us in operating the platform (e.g., game studios such as Pragmatic Play and Evolution Gaming, payment processors, cloud hosting providers), subject to strict data processing agreements.
• Regulatory or law enforcement authorities when we are required to do so by applicable law or a valid legal order.
• Anti-fraud and identity verification agencies for the purpose of preventing financial crime and protecting the integrity of our platform.
• Successor entities in the event of a merger, acquisition, or corporate restructuring, provided that the incoming party agrees to honour this Privacy Policy.

In every case, we require any third party receiving your data to maintain at minimum the same level of data protection as we apply ourselves. We never authorise third parties to use your personal information for their own independent marketing purposes without your explicit consent.

Cookies and Tracking Technologies

btbet uses cookies and similar technologies to improve your browsing experience, keep you logged in securely, and gather analytical data about how our platform is used. The categories of cookies we use include:

• Essential cookies — required for core platform functions such as maintaining your session, remembering your login state, and securing your account.
• Analytics cookies — used to understand how users interact with our pages, which games are most popular, and where technical errors occur, so we can improve the platform continuously.
• Preference cookies — used to remember your in-platform settings, language preferences, and display choices between visits.

You may adjust cookie preferences through your browser settings. Please note that disabling essential cookies may impair certain platform features and prevent you from accessing your account properly.

Data Retention

btbet retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal and regulatory requirements. Financial transaction records, including all deposit and withdrawal histories processed via bKash, Nagad, Rocket, and other payment channels, are maintained in accordance with applicable financial record-keeping obligations.

When your data is no longer required, we will securely delete or anonymise it in a manner that prevents reconstruction. You may request early deletion of your account data by contacting us directly at [email protected], subject to any overriding legal retention obligations.

Security of Your Data

btbet employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the btbet platform is protected using SSL encryption, ensuring that your account credentials, payment details, and personal records cannot be intercepted during transmission.

Our security framework includes access controls, secure server infrastructure, and routine security audits. However, no online service can guarantee absolute security. We encourage all players to use strong, unique passwords for their btbet accounts, enable any available two-factor authentication, and report any suspected unauthorised access to our support team without delay.

Your Rights Over Your Data

As a btbet account holder, you have the following rights concerning your personal data:

• Right to Access — you may request a copy of the personal information we hold about you at any time.
• Right to Rectification — if any information we hold is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure — subject to our legal obligations, you may request deletion of your account and associated personal data.
• Right to Restriction — you may request that we limit the way we process your data in certain circumstances.
• Right to Object — you may object to our processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact our support team. We will respond to all verified requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can act on them.

Third-Party Services and Links

The btbet platform integrates with a range of third-party service providers to deliver a complete gaming and betting experience. These include game content studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), payment processors (including bKash, Nagad, Rocket, Visa, and Mastercard), and security and analytics tools. Each of these partners operates under their own privacy and data handling policies.

btbet is not responsible for the privacy practices of third-party providers. We recommend that you review the respective privacy policies of any external service you interact with via our platform. We do not control how these providers collect or use your data beyond the scope of the services they deliver to us under contract.

Children's and Minors' Privacy

btbet is strictly an adults-only platform. Our services are available exclusively to persons aged 21 or above. We do not knowingly collect or process personal information from individuals under the age of 21. Age verification is carried out during the registration process as part of our KYC procedure.

If we become aware that a user under the age of 21 has registered or provided personal data on our platform, we will immediately suspend that account and delete all associated personal information. Parents and guardians in Bangladesh who believe a minor may have accessed our platform should contact us at [email protected] immediately.

Changes to This Privacy Policy

btbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you through a prominent notice on the platform or by email to the address registered on your account.

The effective date at the top of this page indicates when the current version was last revised. Your continued use of the btbet platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.